Contact & Support
Get in Touch
We’re here to help you with any questions about ProofBadge.
General Support
For questions about using ProofBadge, verification issues, or account help:
Email: support@proofbadge.com
We typically respond within 24 hours during business days.
Technical Issues
Experiencing problems with verification or the platform?
- Check your bank connection - Ensure your bank supports the Plaid API
- Check your bank permissions - Allow third-party access to your account through Plaid
- Try a different browser - Clear cache and cookies if issues persist
- Contact us - If problems continue, email support@proofbadge.com with details
Business Inquiries
For partnerships, enterprise solutions, or business development:
Email: info@proofbadge.com
Security Concerns
To report security vulnerabilities or concerns:
Email: security@proofbadge.com
We take all security reports seriously and will respond as soon as possible.
Office Hours
Our support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM CST
- Weekends: Limited support via email
We aim to respond within 24 hours.
Before Contacting Us
Check our FAQ for answers to common questions. Many issues can be resolved quickly with the information provided there.